Finding meaningful employment can be challenging, especially for young South Africans living with disabilities. While talent and potential exist in abundance, opportunities are often limited by workplace barriers or lack of access to training. Fortunately, organizations such as Afrizan People Intelligence are breaking these barriers by offering inclusive programs designed to empower individuals and create equal career opportunities.
One such initiative is the Call Centre Learnership for Candidates Living with Disabilities, a transformative program that combines accredited training with real workplace experience. This program does not only open doors for personal and professional growth but also promotes inclusivity in South Africa’s workforce.
About Afrizan People Intelligence
Afrizan People Intelligence is a leading recruitment and skills development organization with a strong focus on talent management, employment equity, and people development. The company is well-known for connecting top talent with leading employers across various industries while also supporting government and corporate initiatives aimed at building an inclusive economy.
Through their learnership programs, Afrizan continues to create pathways for South Africans who want to gain practical workplace exposure while completing a nationally recognized qualification. Their disability-inclusive learnerships are particularly important, as they give candidates living with disabilities the platform to grow their careers and contribute meaningfully to the economy.
What is a Call Centre Learnership?
A Call Centre Learnership is a structured training program that equips learners with both the theoretical knowledge and practical skills required to work in a modern call centre environment. Learners complete modules aligned to the National Certificate in Contact Centre Support (NQF Level 2 or 3, depending on the program) while gaining hands-on experience in customer service, communication, and call handling.
During the program, learners will develop key competencies such as:
- Customer service excellence – Building confidence in dealing with diverse customer queries.
- Telephone etiquette and communication skills – Mastering professional and empathetic communication.
- Problem-solving – Resolving customer issues quickly and effectively.
- Computer and systems knowledge – Learning to use customer relationship management (CRM) systems and digital platforms.
- Workplace readiness – Understanding time management, teamwork, and professional conduct.
Why This Learnership is Unique
While call centre learnerships are widely available in South Africa, the Afrizan program stands out because it is specifically tailored for candidates living with disabilities. This inclusive approach ensures that learners are given the right support, resources, and accommodations to succeed.
Key features include:
✅ Accessible training environments – Designed to accommodate diverse needs.
✅ Disability-friendly recruitment process – Fair and supportive candidate screening.
✅ Specialized support and mentorship – Learners are guided by professionals who understand disability inclusion.
✅ Accredited qualification – Earn a national certificate recognized by SETA.
✅ Workplace opportunities – Hands-on experience that can lead to permanent employment.
Afrizan ensures that learners are not only trained but also respected and valued as equal participants in the workplace.
Who Can Apply?
This learnership is aimed at South African youth living with disabilities who want to start a career in the customer service and call centre industry.
Minimum requirements generally include:
- A Grade 12 (Matric) certificate or equivalent.
- Basic communication skills in English (both verbal and written).
- Willingness to commit to the 12-month program.
- Proof of disability (medical documentation may be requested).
- South African citizenship.
Applicants must also be between the ages of 18 and 35 years to qualify for the learnership in line with government youth employment initiatives.
Why Choose a Career in Call Centres?
The call centre industry remains one of the largest employers in South Africa, offering thousands of jobs across sectors such as telecommunications, banking, insurance, retail, and logistics. By completing this learnership, candidates open the door to multiple career opportunities such as:
- Customer service consultant
- Contact centre agent
- Help desk support
- Sales support agent
- Technical call centre assistant
For many, a call centre job also serves as a stepping stone to careers in supervision, team leadership, training, and quality assurance. The industry is dynamic and continues to expand, making it a promising career path.
Benefits of Joining the Afrizan Call Centre Learnership
By enrolling in this program, candidates living with disabilities can expect to gain:
- Practical workplace skills – Learn in real business environments.
- Accredited certification – An NQF qualification that improves employability.
- Work experience – A key requirement for future job applications.
- Personal growth – Improved self-confidence and workplace readiness.
- Monthly stipend – Financial support while learning, making it accessible to all.
- Increased employability – Many learners transition into permanent roles after completing the program.
How to Apply
Applying for the Afrizan People Intelligence Call Centre Learnership is straightforward:
- Visit Afrizan’s official careers page or recruitment portal.
- Look for the Call Centre Learnership for Candidates Living with Disabilities listing.
- Prepare the following documents:
- Updated CV
- Certified copy of your Matric certificate
- Certified copy of your ID document
- Proof of disability (medical note or supporting document)
- Submit your application online or via the specified email address in the advert.
Tip: When applying, highlight your communication skills, resilience, and eagerness to grow. Employers want to see that you are motivated and ready to commit to the program.
Final Thoughts
The Call Centre Learnership for Candidates Living with Disabilities at Afrizan People Intelligence is more than a skills program—it’s an opportunity to transform lives. It creates a fair platform for young South Africans who want to learn, grow, and build sustainable careers in one of the country’s most dynamic industries.
By combining inclusivity, accredited training, and practical workplace exposure, Afrizan is setting a strong example of how businesses can empower individuals living with disabilities while strengthening the economy.
If you are living with a disability and want to take the first step into a rewarding career in customer service, this learnership could be your gateway.
👉 Don’t wait—apply today through Afrizan People Intelligence’s official website and unlock your potential.
